FAQ

FREQUENTLY ASKED QUESTIONS

GETTING STARTED

A Virtual Challenge is an activity that we do together, yet independently from anywhere in the United States.  You can complete it at your own pace and anywhere you would like. Simply register for a challenge and you have from June 20 – September 6 to complete your challenge.

You will be able to start uploading/tracking your virtual results June 20.

Each participant will be shipped a unisex tech t-shirt, finisher medal, commemorative bib, die-cut vinyl sticker and Ultima Replenisher hydration pack. You should receive your SWAG via USPS Priority Mail by mid/late July.

You will receive your Race T-Shirt, Finisher Medal, Die-Cut Sticker, Ultima Hydration Pack and Bib via USPS Priority Mail by mid/late July. You will receive an email when your package has been shipped.

Please note, we do not have control once your package has shipped and are not responsible for lost or damaged packages.

The E2 Performance Tech T-shirt is made from a snag resistant micro-mesh that offers superior breathability, stretch, and comfort. Please see sizing chart below. Note: each participant will be shipped a unisex shirt.

You sure can! You can change your t-shirt size, shipping information,  store items and team choice/name. Log in to your Events.com profile to make these changes. You can access this option in your Registration Confirmation email or click HERE.

If you would like to change your distance challenge, please send your request to hello@events.com.

The first member of a team will be given the opportunity to create a team name. Once the team name is formed, the rest of the team can sign up and select to join that team name during the registration process. 

Yes, each member of the team must pay (or be paid for if the team creator is paying). They also need to register (or be registered for their challenge if the team creator is registering). Each participant will receive their own finisher medal, race apparel, die-cut sticker, online results and bib.

Yes, you can track your progress on a treadmill or elliptical machine. 

SOLO CHALLENGE:

Walk/Run a challenge all on your own.

TEAM RELAY CHALLENGE:

Participants can create or join a team to complete a challenge together. Each participant’s results will be combined to achieve the distance goal. Participants on teams will each receive their own race swag.

VIRTUAL RESULTS

Every Challenge is the virtual results platform that will allow you to track, view and upload your results. You will receive an email within 24 hours of your registration.

Each participant will receive an email from Every Challenge 24 hours after they register. You will be prompted to create a profile. Please use the same email address from registration and create a password. This login information will be used every time you want to access the virtual results. Please note: you will not be able to post results until June 20. 

You Have Two Options:

  1. Automatic sync using a GPS app/device. For more info on how to connect your apps, click HERE.
  2. Manual submission (honor system), no GPS needed. For more info on how to upload your results manually, click HERE.

If you need to edit or delete your results, please click HERE for more information.

No, posting your results is totally optional. Give it a try though, it’s super fun to be a part of the action.

You will be able to connect any of the following apps to our virtual challenge. For more info on how to connect, click HERE.

SHIPPING & RETURNS

Shipping is free within the United States. Currently, we are only shipping internationally on a case by case basis and with an additional fee. If you would like to be an international participant, please send an email to info@gobeyondevents.com.

We also offer free shipping to domestic military bases.

You will receive an email with a USPS tracking link once your race swag has shipped.

If you receive the incorrect shirt from what was selected during registration, we will reship the correct size shirt free of charge. We will send you a return label for your incorrect size shirt and once we receive it, we will ship out the correct size shirt. 

If you would like to swap a size after we have shipped your SWAG, you will be responsible for shipping fees to return the item and to reship the size you want. We can only issue a different size if it is within 10 days of you receiving your order and the item has not been washed.

You will be charged the shipping fee for sending your items to the updated address. If you need to change your address, click HERE. Please make sure to edit before July 10.

REFERRING YOUR FRIENDS

You have two options:

During registration, you will see a page that allows you to 1. share via an email or 2. share a code via social media.

If 5 people register using your referral code for the challenge, we will send you a free tote bag.  Shipping dates may vary.

ABOUT BEYOND EVENTS & CONTACT INFO

Yes, we organize live race events as well as virtual challenges. Please check out our EVENTS tab at the top of the page to see what we have to offer.

Contact Beyond Events’ customer support team at info@gobeyondevents.com. Messages are typically responded to within 24 hours.